Clear and straightforward
Returns depend on the product and how it was prepared.
Contact the team promptly before returning any item so eligibility, collection arrangements and condition requirements can be confirmed.
Made-to-order products
Products manufactured or upholstered to a customer-selected size, fabric, colour or storage specification may be excluded from change-of-mind cancellation rights.
Mattress hygiene
For hygiene reasons, a mattress may not be returnable once its sealed protective packaging has been opened, except where it is faulty.
Faulty or damaged items
Report damage or a suspected fault as soon as possible with the order number and supporting photographs. This page should be read alongside the full Terms and Conditions.